Privacy Policy

1. Introduction

Welcome to bde99. We operate Bangladesh's trusted online casino and sports betting platform, accessible at bde99.ws. This Privacy Policy explains in plain language how we collect information about you, how we use it, and how we keep it secure when you visit our website or use our services.

By accessing bde99.ws, creating an account, or placing any wager, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

We are committed to handling your personal data with the highest standard of care. This policy applies to all users of bde99, including players registered from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

2. Information We Collect

We collect several categories of information depending on how you interact with bde99. This includes information you provide directly, information collected automatically, and information received from payment processors and third parties.

Information You Provide Directly

• Full name, date of birth, and National ID number for identity verification (KYC).
• Contact information including mobile number and email address.
• Financial details such as bKash, Nagad, Rocket, or Upay account numbers used for deposits and withdrawals.
• Profile preferences including username, preferred language, and notification settings.

Information Collected Automatically

• Device information including IP address, browser type, operating system, and device identifiers.
• Session and gameplay data: pages visited, games played, bets placed, session duration, and click patterns.
• Geolocation data (general region, not precise GPS) to comply with applicable regulations.

Information from Third Parties

• Transaction confirmation data from payment providers including bKash, Nagad, and Rocket to verify deposits and withdrawals.
• Identity verification responses from KYC service providers when verifying your account for compliance purposes.

3. How We Use Your Information

We use the personal information we collect for the following legitimate purposes:

• Account creation, identity verification, and maintenance of your bde99 player profile.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• Providing access to cricket betting, live casino games, slots, crash games, bingo, and fishing games on our platform.
• Sending promotional communications, bonus offers, and service updates — you may opt out at any time by contacting us.
• Detecting and preventing fraudulent activity, money laundering, and other prohibited conduct on our platform.
• Complying with applicable laws, responding to lawful requests from authorities, and resolving disputes.

4. Sharing Your Information

bde99 does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of processing your transactions.
• Identity verification partners engaged to complete mandatory KYC processes as required for responsible platform operation.
• Technology service providers who assist us in operating our platform, subject to strict confidentiality agreements that prohibit them from using your data for any other purpose.
• Law enforcement or regulatory bodies when we are legally required to do so, or where disclosure is necessary to protect the safety of our users or the integrity of our platform.

We require all third parties we work with to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. Cookies and Tracking Technologies

bde99 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze how our platform is used. Cookies are small data files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly, including session management, login state, and security tokens.
• Analytical cookies: help us understand usage patterns, game popularity, and site performance so we can improve the bde99 experience.
• Preference cookies: remember your language choice, interface settings, and other personalisation options between sessions.

You can control and delete cookies through your browser settings. Please be aware that disabling essential cookies may affect the functionality of the bde99 platform.

6. Data Retention

We retain your personal information for as long as your account remains active, or as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will take reasonable steps to delete or de-identify your personal information, unless we are required by law to retain it.

Financial transaction records may be retained for a minimum of five years in order to meet applicable anti-money laundering and financial compliance obligations. Such records will be stored securely and accessed only when required by applicable law.

7. Your Rights

As a user of bde99, you have the following rights with respect to your personal information:

• Right to Access: you may request a copy of the personal data we hold about you at any time.
• Right to Rectification: you may ask us to correct any inaccurate or incomplete information we hold about you.
• Right to Erasure: you may request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: you may ask us to limit how we process your data in certain circumstances.
• Right to Object: you may object to direct marketing or other processing based on our legitimate interests.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all reasonable requests within 30 days. Please note that certain rights may be limited where we have overriding legal grounds to continue processing your data.

8. Security of Your Data

bde99 implements appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. All data in transit is protected by SSL encryption, and sensitive financial data is stored using industry-standard security protocols.

While we take every reasonable precaution to safeguard your data, no system is entirely immune to security risks. We encourage you to use a strong, unique password for your bde99 account and to log out after each session, especially when using shared or public devices.

9. Age Restriction and Children's Privacy

bde99 is strictly an adults-only platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21, you must not use our platform or provide any personal information to us.

If we discover that we have inadvertently collected personal data from a person under 21, we will delete that data without delay. If you believe a minor has provided us with personal information, please contact us immediately at [email protected] so we can take prompt corrective action.

10. Third-Party Links

Our platform may reference third-party payment providers, game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt), and other service partners. Any interaction you have with these third parties is governed by their own privacy policies. bde99 is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or operational requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of bde99 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you disagree with the updated policy, you should discontinue use of our platform and may request deletion of your account by contacting us.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to our dedicated support team. We are committed to resolving all privacy-related inquiries promptly and transparently.

You may contact us by email at [email protected]. Our support team is available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible.